WE ARE URGENTLY LOOKING FOR FEMALE IT HELPDESK TECHNICIAN (Bicutan Taguig)
Provide excellent customer service using active listening and communication skills.
Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution.
Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times.
Troubleshoot and repair hardware and software issues on multiple operating systems.
Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.
Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards, and power supplies.
Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes.
Deploy software and system images for multiple OS and hardware standards.
Interested applicants may send their updated resume to [email protected]
|Job Category||Full Time|