Quess PH is looking for IT Service Desk.
Work Location: Makati City
• *Act as a first point of contact for all IT Service Desk requests and issues from customers seeking technical assistance and support related to computer systems, software, and hardware.
• *Perform daily and ad-hoc tasks quickly and efficiently though utilizing existing documentation, training, and resources ensuring that ticket requests and incidents are accomplished and resolved respectively according to the set standard response/resolution time as assigned in any of established Service Desk support queues
Phones Support – answer the IT Service Desk hotline number, handle service requests and incidents received over the phone and assist users in real-time as required; Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Chat Support – respond to customer queries, handle service requests and incidents received over Service Desk chat facility and/or ICON’s instant messaging tools
Service Request and Incident Ticket Support – triage IT Service Desk service request and incident tickets quickly and effectively; resolve or escalate them as required according to their impact/severity.
• At least 1 year relevant experience.
• Must possess a high level of interpersonal and customer service orientation/skills
• Must have strong analytical, problem-solving skills and decision-making skills
• Must have basic knowledge to diagnose and resolve basic Desktop/Application support and other technical issues
• Excellent written and verbal communication
You may send your resume to [email protected]