Level 1 IT Service Desk

Nityo Infotech Services Philippines Inc.

IT Service Desk
BGC, NCR, Taguig
Posted 8 months ago

Good Day! Nityo Infotech Services Philippines Inc. is now on the look out for Level 1 IT Service Desk.

Work Location: BGC – Shifting schedule

IT Service Desk
Required experience: at least 2 years as Helpdesk Support/Technical Support Engineer/Service Desk
Responsibilities
• Serve as the first point of contact for customers reporting an incident, raising service requests over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record, track, monitor and close based on agreed Service Level Agreement with the customer reported incidents, requests, inquiries and their resolution through a Ticketing Management System/Tool 
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Must be amenable to start ASAP.
For interested applicants, kindly send your updated CV at [email protected] Thank you!

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