PRE-SALES TECHNICAL SUPPORT ENGINEER

Synnex-Concentrix

TECHNICAL SUPPORT ENGINEER
Quezon
Posted 11 months ago

NON-STOP LEARNING + GENEROUS COMPENSATION PACKAGES AWAITS YOU!

PRE-SALES TECHNICAL SUPPORT ENGINEER (Non-Agent Post)

7 OPEN SLOTS!!!

COMPANY: Synnex-Concentrix
Shift: Permanent Graveyard Shift
Location: Tera Tower, Bridgetowne, Quezon City (along C5, near Tiendesitas)

PERKS:
• 20k Signing Bonus
• 90% Email, 10% Calls (range of 2-4 SHORT CALLS per day)
• Job Stability
• Permanent SAT-SUN day-off
• Earn up to 45k monthly if you perform well (basic salary + generous incentive programs).
• Night Differential
• Vacation Leave privilege right on your Probationary period
• Sponsored Meals
• I.T. Product Trainings (Servers, Storage Systems, Desktops, and many more)
• Continuous Growth
• HMO (upon regularization)
• Medical Allowance (PHP10,000 per year)
• 13th Month Pay
• Annual Increase (if performance metrics are met)

Salary: at least 25k Basic + Incentives, Allowance, Night Differentials (EARN UP TO 45K IF METRICS ARE MET)

Requirements:
• At least AVERAGE English communication skills (both vocal and email).
• Honesty and Integrity @ all aspects.
• Knowledge on the following products (NOT ALL, EVEN JUST SOME OF THE BELOW):
o Desktops
o Laptops
o Printers
o Servers and Data Center systems (Parts)
o Operating Systems (Microsoft, Red Hat, etc.)
o VMWare
• Willingness to render OT if necessary.
• Familiarity on RAID setup (RAID 0, 1, 5, 10, etc).
• Average knowledge on Microsoft Office tools.

Job Description:
• Respond to client inquiries on IT products via email or call if necessary.
• Recommend hardware builds according the client preference and budget.
• Coordinate with the team on discussing alternative solutions to further attain client satisfaction.
• Escalate client concerns to the correct teams if necessary.
Please submit your resume to [email protected]

If you have questions, feel free to comment or PM me. I’ll try to answer them as soon as I can. Thank you!

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