Service Desk Analyst (Open for IT fresh graduates) | Salary 18k-20kPhp

Indra

Service Desk Analyst
Makati
Posted 7 months ago

Should be amenable for project based employment (contract until March 31, 2021)
Open for IT fresh graduates
Salary: Php18,000 – Php21,000

JOB DESCRIPTION:

Act as single-point-of-contact (SPOC) and provide first level technical
assistance for user’s IT inquiries, incidents, concerns, service requests etc.
Provide information to customers which includes walkthroughs or introducing
them to available information sources such as QRGs and FAQs.
Answer and log end-user calls through incident ticketing system.
Escalate/endorse incidents to onsite support or SMEs if unable to resolve

PREFERRED QUALIFICATIONS:
Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent
2 Yrs Experienced Employees specializing in Technical & Service Desk Support or equivalent.
Excellent written and verbal communication skills

Job Features

Job CategoryFull Time

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