SERVICE DESK ANALYST TO START THIS JUNE! EARN UPTO 25,000!!

Collabera

Service Desk Analyst
Quezon
Posted 7 months ago

URGENT HIRING! HI EVERYONE COLLABERA TECHNOLOGIES CURRENTLY LOOKING FOR SERVICE DESK ANALYST TO START THIS JUNE! EARN UPTO 25,000!!

JOB DESCRIPTION:

  • To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Minimal to good navigation and technical understanding on Veeva CRM and Veeva Vault Applications, high-level process and function how they work and used
  • iOS high-level understating and troubleshooting (iPad and iPhone)
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Identifying the issue and categorizing / prioritizing the incident
  • Strong interpersonal skills are a prerequisite.
  • Routing / Chasing of tickets with other resolver groups
  • Callbacks for customer not reachable cases & customer request

QUALIFICATIONS:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
  • Preferred 6months of Service Desk / Technical support/ helpdesk/ service desk experience
  • Knowledgeable in computer hardware, operating systems, applications and network troubleshooting
  • Excellent communication skills is required
  • Willing to work in a shifting schedule
  • Amenable to work in Eton Centris, Quezon City
  • 50 Full-Time position(s) available, CAN START ASAP!

For faster application, please send your resume at [email protected] or contact me to 09052384066 or 09472366292

For walk- in applicants please visit 40th Floor Rufino Pacific Tower 6784 Ayala Avenue Corner Rufino St. Makati City and look for Ms Wealthy Caberte as your contact person.

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