Service Desk Engineer Female

Service Desk Engineer Female

Phil-Data Business Systems

Service Desk Engineer
Pasay
Posted 9 months ago

Phil-Data Business Systems, Inc. is urgently in need of:

SERVICE DESK ENGINEER (Preferably Female)

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responds to queries, runs diagnostic programs, isolate problem and determines and implement solution. Maintains computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Administration and internal support of the company’s Personal Computers, printers, servers and related equipment.
• Provides helpdesk support and resolve problems to the end user’s satisfaction
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Identify and organize tickets according to priority and distribute tickets to engineers and technicians
• Sets and loads computer equipment with required items and prepare it for operation
• Troubleshoot minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor
• Maintains daily performance of computer systems
• Responds to queries either in person or over the phone
• Follow up with customers/clients to ensure issue has been resolved
• Run reports to determine malfunctions that continue to occur
• Install, test and configure new workstations, peripheral equipment and software
• Ensures accurate and precise data entry of all service desk contact into tracking system

QUALIFICATIONS:
– Must be a graduate of Bachelor’s degree in Information Technology or any computer related course
– Must have at least 2 years experience as Helpdesk/Service Desk/Remote Support
-Willing to be assigned in Pasay City
– Preferably Female

For interested candidates you may send your CV/Resume to:

[email protected]

Job Features

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