Service Desk Tier 1

Service Desk Tier 1

Teksystems - An Allegis Group Company

IT Service Desk
BGC
Posted 8 months ago


JOB DESCRIPTION


Provide End User technical support in a fast-paced single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose and resolve inbound End User interactions. Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution.

ESSENTIAL FUNCTIONS:

Responsible for day to day logging, tracking and resolving of customer reported problems or concerns. Specific responsibilities include:
Acting as the customer advocate for problem resolution.
Demonstrate superior customer service skills. 
Demonstrate technical support competence on one or more computing platforms.
Demonstrate technical support competence on standard business shrink wrap applications.
Demonstrate technical support competence on proprietary applications.
Monitor and track open calls within a call tracking system.
Occasionally provides backup support to other members of the team.

REQUIREMENTS:

Candidate must have strong technical and communication skills (both written and verbal). 
Candidate must have a minimum of 1 year of Service Desk, Technical Support in a call center or Desktop support experience.
Candidate should have proven problem-solving capabilities, strong analytical skills, able to handle multiple tasks concurrently. 
Candidate should also be flexible with work schedule in a shift work environment.
Candidate should have experience in a 24 x 7 Service Desk or single point of contact operations, or equivalent.

Pm me for more information 🙂 
Send resume to [email protected]
God bless

We don’t accept walk in

3 steps:
Initial interview through phone

Exam and final interview

Location: 30th corporate center behind 30th ayala mall san antonio pasig city

Job Features

Job CategoryFull Time

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