Makati, NCR
Posted 8 months ago

The number one Anti- virus company who develops products for communication endpoint, encryption, network security, email security, mobile security and unified threat management are in need for TECHNICAL SUPPORT ENGINEER

Direct Hire – Full Time Employment – TO START ASAP

Position: Technical Support Engineer (Network Support)
Location: Makati City
Schedule: Dayshift, Weekends Off

• Bachelor’s degree in Computer Science or equivalent work experience
• At least 1-2 years of experience in technical support or service desk
• Basic knowledge on remediation of malware/viruses/Trojans.
• Basic knowledge on Virtualization (MS System Centre Virtual Machine Manger and/or VMWARE
• Any networking type certifications – e.g. CCNA, Networking
• Willing to work in Dayshift Schedule
• Willing to work in Makati (near at Ayala Triangle)

• Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
• Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
• Learning and utilizing specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes
• Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly

For swift application send your most updated resume to [email protected] or [email protected]


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