TECHNICAL SUPPORT ENGINEER

Synnex

TECHNICAL SUPPORT ENGINEER
Quezon
Posted 11 months ago

PRE-SALES TECHNICAL SUPPORT ENGINEER (Non-Agent Post)

7 OPEN SLOTS!!!

Salary: at least 25k Basic + Incentives, Allowance, Night Differentials (EARN UP TO 45K IF METRICS ARE MET)

COMPANY: Synnex (owner of Concentrix)
Shift: Permanent Graveyard Shift
Location: Tera Tower, Bridgetowne, Quezon City (along C5, near Tiendesitas)

Please submit your resume to [email protected]

PERKS:
•20k Signing Bonus
•90% Email, 10% Calls (range of 2-4 SHORT CALLS per day)
•Job Stability
•Permanent SAT-SUN day-off
•Earn up to 45k monthly if you perform well (basic salary + generous incentive programs).
•Night Differential
•Vacation Leave privilege right on your Probationary period
•Sponsored Meals
•I.T. Product Trainings (Servers, Storage Systems, Desktops, and many more)
•Continuous Growth
•HMO (upon regularization)
•Medical Allowance (PHP10,000 per year)
•13th Month Pay
•Annual Increase (if performance metrics are met)

Requirements:
•At least AVERAGE English communication skills (both vocal and email).
•Honesty and Integrity @ all aspects.
•Knowledge on the following products (NOT ALL, EVEN JUST SOME OF THE BELOW):
oDesktops
oLaptops
oPrinters
oServers and Data Center systems (Parts)
oOperating Systems (Microsoft, Red Hat, etc.)
oVMWare
•Willingness to render OT if necessary.
•Familiarity on RAID setup (RAID 0, 1, 5, 10, etc).
•Average knowledge on Microsoft Office tools.

Job Description:
•Respond to client inquiries on IT products via email or call if necessary.
•Recommend hardware builds according the client preference and budget.
•Coordinate with the team on discussing alternative solutions to further attain client satisfaction.
•Escalate client concerns to the correct teams if necessary.

If you have questions, feel free to comment or PM me. I’ll try to answer them as soon as I can. Thank you!

Job Features

Job CategoryFull Time

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