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West Technology is looking for TECHNICAL SUPPORT SPECIALIST INTERNATIONAL. (Night Shift)
BASIC FUNCTION :
Responsible for monitoring system activity and functions ensuring resolution and documentation
of system problems, making sure they are resolved in an efficient, timely, and accurate manner
during assigned shift; provide a single point of contact for customers needing problem resolution
to a variety of phone or computer system issues; escalate to appropriate resources any issue not
deemed within the scope of the department and follow issue to confirm final resolution is made
for the customer; assist in the development and implementation of tools and procedures to
enhance the monitoring and escalation process.
MAJOR JOB ACCOUNTABILITY :
Network Operations Center Functions – Provide a single point of contact for customers
needing to resolve problems with their phone or computer systems by receiving service requests
via phone, and logging such service requests in a complete, concise manner.
System Monitoring Performance – Monitor various system functions and activities (e.g., EOS
units, servers, LAN, telecom, etc.) continuously for problems.
Technical Problem Resolution – Research and resolve basic problems escalating to appropriate
departmental staff any issues that may adversely impact system
Process Development – Develop new tools and procedures that are aimed toward system and
call processing maintenance
Team Interfaces/Customer Service – Establish and maintain a professional relationship with
internal/external customers, team members and department contacts.
Applicant for this job will be expected to meet the following minimum qualifications.
* High school diploma or equivelent required
* Degree from an accredited college or university preferred. Equivalent work experience in a
similar position may be substituted for educational requirements
* Minimum one year experience in a network operations or technical support environment
* Knowledge of PC/LAN environments preferred
* Knowledge Avaya and/or Novell Netware preferred
* Unix, shell scripting, C, Windows systems preferred
* Monitoring systems (e.g. Insight Manager, CA Unicenter, etc.) preferred
* Intermediate knowledge of Word, Excel Access and Outlook required.
Perks of Working with WEST:
•20% Night Differential
•3 months for regularization
•1 free HMO dependent
•Life and Accident Insurance
•Good working environment
•Career growth is reachable since the company is on expansion
•Company partnership with Gold’s Gym and Urban Ashram Yoga
|Job Category||Full Time|