TECHNICAL SUPPORT SPECIALIST INTERNATIONAL. (Night Shift)

TECHNICAL SUPPORT SPECIALIST INTERNATIONAL. (Night Shift)

West Technologies

Technical Support Specialist
NCR
Posted 8 months ago

PLEASE TAKE TIME TO READ.

West Technology is looking for TECHNICAL SUPPORT SPECIALIST INTERNATIONAL. (Night Shift)

BASIC FUNCTION :
Responsible for monitoring system activity and functions ensuring resolution and documentation
of system problems, making sure they are resolved in an efficient, timely, and accurate manner
during assigned shift; provide a single point of contact for customers needing problem resolution
to a variety of phone or computer system issues; escalate to appropriate resources any issue not
deemed within the scope of the department and follow issue to confirm final resolution is made
for the customer; assist in the development and implementation of tools and procedures to
enhance the monitoring and escalation process.

MAJOR JOB ACCOUNTABILITY :

Network Operations Center Functions – Provide a single point of contact for customers
needing to resolve problems with their phone or computer systems by receiving service requests
via phone, and logging such service requests in a complete, concise manner.

System Monitoring Performance – Monitor various system functions and activities (e.g., EOS
units, servers, LAN, telecom, etc.) continuously for problems.

Technical Problem Resolution – Research and resolve basic problems escalating to appropriate
departmental staff any issues that may adversely impact system

Process Development – Develop new tools and procedures that are aimed toward system and
call processing maintenance

Team Interfaces/Customer Service – Establish and maintain a professional relationship with
internal/external customers, team members and department contacts.

MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
* High school diploma or equivelent required
* Degree from an accredited college or university preferred. Equivalent work experience in a
similar position may be substituted for educational requirements
Experience
* Minimum one year experience in a network operations or technical support environment
required

Technical
* Knowledge of PC/LAN environments preferred
* Knowledge Avaya and/or Novell Netware preferred
* Unix, shell scripting, C, Windows systems preferred
* Monitoring systems (e.g. Insight Manager, CA Unicenter, etc.) preferred
Other
* Intermediate knowledge of Word, Excel Access and Outlook required.

Perks of Working with WEST:
•20% Night Differential
•3 months for regularization
•1 free HMO dependent
•Life and Accident Insurance
•Good working environment
•Career growth is reachable since the company is on expansion
•Awesome management
•Bi-weekly payout
•Company partnership with Gold’s Gym and Urban Ashram Yoga

For Interested Applicants you can Message me directly or you can send an email to [email protected] or [email protected]

Job Features

Job CategoryFull Time

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